Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you interact with Mfarusi Insurance Agency Ltd.

Depending on the service or interaction, this may include:

• Your name and contact details.
• Email address and telephone number.
• Company or organisation details.
• Information provided when requesting an insurance quotation.
• Information submitted through our contact, appointment or claims forms.
• Information required to communicate with you regarding an enquiry, insurance service or policy.
• Technical information associated with your use of our website, where collected through normal website technologies.

You should avoid submitting passwords, banking PINs, payment credentials or other security credentials through ordinary website forms or email.

How We Use Your Information

Information provided to us may be used for legitimate business and service purposes, including:

• Responding to enquiries and requests.
• Preparing or facilitating insurance quotations.
• Providing customer service and policy-related assistance.
• Arranging appointments and communications.
• Supporting claims-related enquiries.
• Maintaining appropriate customer and prospect records.
• Improving our website, services and customer experience.
• Meeting applicable legal, regulatory and professional obligations.

We aim to collect and use information only for purposes that are relevant to the service or interaction involved.

Sharing Information

Mfarusi does not treat the personal information you provide to us as information for unrestricted public distribution.

Where necessary for providing insurance services, fulfilling a request or complying with applicable obligations, information may be shared with relevant parties such as:

• Insurance companies and underwriting partners where relevant to your insurance requirements.
• Professional service providers or technology providers supporting our business operations.
• Regulators, government authorities or other parties where disclosure is required or permitted by law.
• Other parties where you have provided appropriate consent or where a lawful basis for disclosure exists.

We seek to limit information shared to what is reasonably relevant to the purpose for which it is required.

Cookies & Website Data

Our website may use cookies or similar technologies to support website functionality, security, preferences and general usage information.

Cookies are small data files that may be stored by your browser when you visit a website. Some cookies may be necessary for the website to function correctly.

Depending on the technologies enabled on the website, information collected through these technologies may help us understand how visitors use our website and improve the website experience.

You can generally manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

Data Security

We take reasonable measures to protect personal information against unauthorised access, alteration, disclosure or loss.

These measures may include appropriate administrative, technical and operational safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore exercise appropriate caution when submitting information online.

Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, contractual or legitimate business requirements.

When information is no longer required, appropriate steps may be taken to delete, securely dispose of or otherwise manage that information in accordance with applicable requirements.

Your Rights

Depending on applicable law and the circumstances in which we process your information, you may have rights relating to your personal information.

These may include rights to:

• Request information about how your personal information is handled.
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Raise questions or concerns about the handling of your information.
• Exercise other rights available under applicable data protection law.

Requests should be directed to Mfarusi using the contact details provided below. We may need to verify your identity before responding to certain requests.

Third-Party Websites & Services

Our website may contain links to websites, platforms or services operated by third parties.

Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices, content or security of external websites that we do not operate.

We recommend reviewing the privacy information provided by a third party before submitting personal information through its website or service.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices or applicable legal and regulatory requirements.

When changes are made, the updated policy will be published on this page together with an updated effective date where appropriate.