CLAIMS SUPPORT

Support when it matters.

When an insured event occurs, Mfarusi can help you understand the claims process, organise the required information and follow up on your claim.

CLAIMS SUPPORT

A claim is more than completing a form.

When something goes wrong, clear guidance and timely follow-up can make the claims process easier to navigate.

Mfarusi works with clients throughout the claims process by helping review the information provided, coordinating communication, following up on outstanding requirements and providing assistance with claims negotiation and settlement where applicable.

The final assessment and settlement of a claim remains subject to the terms, conditions, exclusions and requirements of the relevant insurance policy and insurer.

OUR APPROACH

From notification to resolution.

Notify

Provide the basic information about the incident, your policy and the circumstances surrounding the loss.

Review

We review the information available and advise on the supporting information or documentation that may be required.

Follow Up

We help coordinate communication and follow up on outstanding information as the claim progresses.

Settlement Support

Where applicable, we assist with claims negotiation and settlement follow-up in accordance with the relevant policy.

NOTIFY MFARUSI

Tell us what happened.

Start by providing the information currently available to you. Our team can review the submission and guide you on the next steps.

Important

Notify the relevant parties as required by your insurance policy and retain copies of supporting documents and correspondence.

NEED ASSISTANCE?

Talk to our team.

If you are unsure how to proceed, contact Mfarusi for guidance before submitting your claim enquiry.

+254 722 753 957 info@mfarusi.com

CLAIM NOTIFICATION

Start your claim enquiry

Fields marked with * are required.

First Name *

Last Name *

Email Address *

Phone Number *

Policy Number *

Claim Type *

Date of Loss / Incident *

Tell us what happened * Do not include passwords, banking PINs, account passwords or other security credentials.

Supporting documentation

Supporting document upload will be introduced as part of the secure claims workflow. For this initial submission, provide the claim details above and our team will advise you on the relevant documentation.

By submitting this form, you are asking Mfarusi Insurance Agency Ltd to receive and process the information provided for purposes related to your claim enquiry and follow-up.

CLAIM AREAS

Support across different insurance needs.

MOTOR

Motor Claims

Support for insured vehicle incidents, including accidents and other covered motor losses.

PROPERTY

Property & General

Support relating to applicable property, fire, household and other general insurance losses.

WIBA

Workplace Claims

Assistance with workplace-related claims where applicable under WIBA or other relevant covers.

BUSINESS

Commercial Claims

Support for applicable business risks, including professional, engineering, marine and other commercial covers.

MFARUSI INSURANCE AGENCY

Need guidance before submitting a claim?

Speak with our team about the information, documentation and next steps relevant to your insurance claim.