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Our Vision
To be a strong and efficient brokerage firm, expanding into the wider East African market and becoming the broker of choice in the next decade and beyond.
About Mfarusi
Experience, guidance and client-focused service.
Mfarusi Insurance Agency Ltd is a Kenyan insurance agency providing professional consultancy and intermediary services across insurance, pensions, investments, trusts and training.
Mfarusi Insurance Agency Ltd
Insurance • Pensions • Investments • Trusts • Training
Our professional approach is centred on understanding client requirements, identifying risks and helping clients explore appropriate solutions.
Professional Guidance
Practical advice across different
areas of risk and financial protection.
Client-Focused Service
Understanding client requirements
and building lasting relationships.
Ongoing Support
Assistance from product evaluation
through placement and claims support.
2000
Established in Kenya
Mfarusi Insurance Agency Ltd was registered in Kenya in April 2000 and has developed its professional presence around insurance consultancy and intermediary services.
Who We Are
A professional partner for understanding risk.
Mfarusi Insurance Agency Ltd is a private company registered in Kenya in April 2000 and licensed by the Insurance Regulatory Authority.
The company provides specialised consultancy and intermediary services in both Life and General insurance business, in addition to Pensions, Investments, Trusts and Training.
Our experience includes handling underwriting, claims and the evaluation of terms and conditions for major risks for placement.
We place the interests of our customers at the forefront and seek to build satisfactory, professional relationships through reliable service and practical support.
Our Direction
The purpose behind our work.
Our corporate direction is built around professional customer guidance, efficient service, innovation and long-term relationships.
M
Our Mission
We demonstrate professionalism in guiding customers in risk identification, assessment, evaluation and recommendation of an appropriate risk carrier or underwriter. We provide timely and innovative financial solutions in an efficient and cost-effective manner while placing customers' interests at the forefront.
Our Core Values
Principles that shape how we serve.
The values documented in the Mfarusi corporate profile provide the foundation for our professional conduct, service and relationships.
Honesty & Integrity
Conducting our professional relationships with honesty, integrity and responsibility.
Passion to Serve
Maintaining a strong commitment to serving clients and responding to their insurance requirements.
Creativity & Innovation
Pursuing innovative approaches and value addition to existing products and services.
Commitment
Remaining committed to quality attention, professional service and client relationships.
Professionalism
Applying professional knowledge and practical experience when supporting client decisions.
Our Approach
More than placing insurance.
Mfarusi's role extends across evaluation, recommendation, quotation analysis, placement, claims support and ongoing client service.
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Understanding requirements
We begin by understanding the client's
circumstances and insurance needs.
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Evaluating available solutions
Relevant products, benefits, costs
and quotations can be reviewed.
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Supporting placement
We assist with the processes required
to arrange and document cover.
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Supporting claims
We assist clients with claims
documentation and settlement processes.
Client-centred service
The corporate profile describes an approach based on personalised and dedicated relationship management, efficiency, quality attention and after-sales support.
360°
A relationship-oriented approach covering
advice, placement, administration and support.
What We Do
Professional services across multiple areas.
Our corporate profile identifies a broad range of insurance and financial-services activities through which we support clients.
Insurance Advisory
Evaluating and recommending suitable insurance products, benefits, costs and risk solutions.
Risk Evaluation
Supporting clients in identifying, assessing and evaluating risks and appropriate protection.
Quotation Analysis
Soliciting and analysing quotations while helping clients understand terms and available options.
Claims Support
Assisting clients with claims documentation, procedures, negotiation and settlement processes.
Pensions & Investments
Supporting requirements relating to pension, investment and other financial solutions.
Trusts & Training
Providing services within trusts and professional training as part of the broader Mfarusi offering.
Our Service Philosophy
Your needs are important to us.
Mfarusi's corporate profile emphasises personalised and dedicated relationship management.
We strive for efficiency and quality attention, provide after-sales support and welcome feedback that can help improve service delivery.
What clients can expect
Our service approach is centred around practical support and maintaining long-term professional relationships.
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Personalised relationship management
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Professional and practical guidance
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Responsive service
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After-sales support
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Feedback-driven improvement
Work With Mfarusi
Let's understand your insurance needs.
Whether you are looking for personal, family or business protection, our team can help you explore relevant insurance solutions and understand your available options.